Shipping & Delivery Policy

Last updated: October 10, 2025

Thank you for shopping with Roytrense!
This Shipping & Delivery Policy outlines how and when your orders are processed, shipped, and delivered. Our goal is to ensure that every order arrives safely and on time.

1. Order Processing

  • Orders are processed Monday through Friday, excluding holidays.

  • Please allow 1–3 business days for order processing before shipment.

  • You will receive an email confirmation with tracking details once your order has shipped.

Note: During high-volume periods or sales events, processing times may be slightly longer. We appreciate your patience and understanding.

2. Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your order total, weight, and delivery location.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days after processing

  • Expedited Shipping (U.S.): 2–4 business days after processing

  • International Shipping: 7–21 business days, depending on destination and customs

These are estimated timeframes and may vary due to carrier delays, weather, or other unforeseen factors.

3. Order Tracking

Once your order ships, you will receive an email with your tracking number and a link to track your package.
Tracking updates may take 24–48 hours to appear once the package is scanned by the carrier.

If you do not receive your tracking information, please check your spam or promotions folder before contacting us.

4. Shipping Destinations

We currently ship within the United States.
If your country or region is not listed at checkout, please contact us at royaltrendenterprise@gmail.com to confirm availability.

5. Customs, Duties, and Taxes (International Orders)

International shipments may be subject to customs fees, import duties, or taxes, which are determined by your local government.
These charges are not included in the purchase price or shipping cost and are the customer’s responsibility.
Roytrense is not responsible for delays or fees caused by customs.

6. Lost, Delayed, or Stolen Packages

Once an order leaves our facility and is in the hands of the shipping carrier, Roytrense is not responsible for lost, delayed, or stolen packages.

If your tracking shows a delivery but you did not receive your order:

  1. Check with neighbors, building management, or your local post office.

  2. Contact the carrier directly with your tracking number.

  3. If you still cannot locate your package, email us at royaltrendenterprise@gmail.com — we’ll do our best to assist.

7. Incorrect Shipping Information

Please double-check your shipping address before placing your order.
If you entered the wrong address, contact us immediately at royaltrendenterprise@gmail.com.
We will try to correct it before shipment, but if the order has already shipped, we cannot make changes or issue refunds for misdelivered items.

8. Delivery Issues or Damaged Orders

If your package arrives damaged, or an item is missing, please contact us within 7 days of delivery with your order number and clear photos of the packaging and item(s).
We will review your claim and offer a replacement or refund as appropriate.

9. Contact Us

For any questions about shipping, tracking, or delivery, please contact our support team:

Roytrense Customer Support
📧 royaltrendenterprise@gmail.com
🌐 www.roytrense.com